Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Europe (Emerging Markets).

Key Responsibilities

• Support customers in adopting the platform effectively and enhance their research practices
• Own the post-sale relationship and renewal strategy for mid-upper commercial accounts
• Identify expansion opportunities and collaborate with account managers on commercial initiatives

Required Qualifications

• 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment
• Experience supporting Enterprise or mid-market customers, ideally in product, design, or research
• Strong history of owning renewals and driving retention outcomes
• Background or coursework in UX research, product design, or behavioral science is a plus
• Ability to thrive in a startup environment and adapt to evolving processes