Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support mid-market customers across NAMER, focusing on Central and East Coast time zones.

Key Responsibilities

• Support customers in adopting the platform effectively and enhance their research practices
• Own post-sale relationships and renewal strategies, driving adoption and feature utilization
• Advise senior stakeholders on integrating continuous research into product development processes

Required Qualifications

• 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment
• Experience with Enterprise or mid-market customers, especially in product, design, or research
• Strong history of managing renewals and driving retention outcomes
• Background or coursework in UX research, product design, or behavioral science is a plus
• Ability to thrive in a startup environment, adapting quickly and managing a dynamic workload