Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee client relationships and drive product adoption.

Key Responsibilities

• Serve as the primary post-sale point of contact, ensuring customer goals are met through effective onboarding and renewal
• Drive product adoption and manage customer health to improve retention and identify expansion opportunities
• Contribute to the development of scalable processes and maintain accurate records in HubSpot

Required Qualifications

• 5-7 years of experience in Account Management, Customer Success, or related roles within a SaaS organization
• Demonstrated success in managing a book of business and achieving retention and growth targets
• Proven ability to collaborate effectively with cross-functional teams
• A growth mindset and adaptability to work in a fast-paced startup environment
• Experience with HRTech, EdTech, or simulation/AI learning solutions is a plus