Customer Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Drive product onboarding, customer satisfaction, and retention
• Negotiate and close renewals and customer expansions
• Analyze performance data to identify trends and design interventions

Qualifications

• 10+ years of experience in customer success or account management
• Experience in managing customer success functions for a B2B SaaS company
• Understanding of SaaS business models and subscription metrics
• Strong cross-cultural communication skills; fluency in English required
• Familiarity with customer success platforms and data analysis tools