Customer Success Manager

Job Summary

A company is looking for a Customer Success & Implementation Manager (SaaS Enterprise).

Key Responsibilities

• Lead client onboarding and implementation, ensuring timely project delivery
• Develop engagement strategies to enhance customer adoption and satisfaction
• Manage client accounts, focusing on renewals, growth opportunities, and issue resolution

Required Qualifications

• Minimum of 5 years in Customer Success, Implementation, or related client-facing roles in a SaaS environment
• Proven experience managing enterprise accounts with a focus on adoption and renewals
• Strong project management skills with the ability to handle multiple implementations
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA or project management certification is a plus
• Proficiency with CRM and CS platforms such as HubSpot and JIRA