Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support and enhance the experience of new SMB customers during their first year of partnership.

Key Responsibilities

• Execute onboarding programs to increase customer adoption and engagement
• Build strong relationships with customers to ensure satisfaction and drive ongoing engagement
• Act as a customer advocate, addressing inquiries and communicating feedback to relevant departments

Required Qualifications

• High School Diploma or GED; Bachelor's degree or equivalent work experience preferred
• 2+ years of relevant sales, account management, or support experience in a SaaS environment
• Proficiency in desktop software programs (Word, Excel, PowerPoint)
• Basic knowledge of the construction industry or willingness to learn
• Technical skills and ability to coach customers on best practices