Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Develop trusted advisor relationships with customers and align activities with their business strategies
• Oversee customer adoption, training, and best practices to enhance value and ROI
• Drive engagement, increase renewal rates, and expand revenue through cross-sell and upsell strategies

Required Qualifications

• 2+ years of experience managing accounts or owning a book of business
• Experience in fashion wholesale and/or using JOOR is a plus
• 3-5 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred
• Proactive, consultative account management approach
• Ability to handle challenging upselling and reselling conversations