Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer value and ensure successful service delivery.

Key Responsibilities

• Build strong relationships with customers and internal teams for successful service delivery
• Monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure commitments are met
• Lead customer escalations and drive continuous improvement through process enhancements

Required Qualifications

• 3+ years in a B2B managed service, service delivery, or customer success environment
• Experience with defined SLAs and reporting frameworks
• Experience in complex system environments with multiple integrations
• Track record of identifying and delivering service improvements
• Experience with support ticketing systems (e.g., ClickUp, ServiceNow, Zendesk)