Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help customers maximize the value of their platform.

Key Responsibilities

• Build and maintain strong relationships with customers to drive retention and product adoption
• Manage a portfolio of 450 key accounts, conducting regular customer calls and providing tailored success plans
• Identify customer challenges and develop scalable solutions while collaborating cross-functionally to enhance customer experience

Required Qualifications

• 5+ years in a customer-facing role, preferably in SaaS Customer Success or Account Management
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven skills in client retention and strategic account management
• Bachelor's degree or equivalent practical experience
• Familiarity with platforms like Salesforce and ChurnZero is a plus