Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Build strong, consultative relationships with customers to drive retention and product adoption
• Manage a high volume SaaS book of business, conducting daily customer calls and identifying recurring challenges
• Collaborate cross-functionally to ensure a seamless customer experience and contribute to the development of Customer Success frameworks

Required Qualifications and Education

• 5+ years in a customer-facing role, preferably in SaaS Customer Success or Account Management
• Experience with supply chain, manufacturing, commerce, or retail customers
• Proven skills in client retention and strategic account management
• Bachelor's degree or equivalent practical experience
• Data fluency with the ability to analyze usage patterns and business impact