Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for a digital marketing agency.

Key Responsibilities

• Serve as the main point of contact for client accounts and conduct regular strategy calls
• Analyze marketing performance and provide strategic recommendations to improve campaign results
• Own client satisfaction and retention while delivering customized performance reports

Required Qualifications

• 2-4 years of experience in Customer Success, Account Management, or related roles
• Strong understanding of Facebook Ads, Google Ads, and SEO
• Experience managing client relationships in an agency environment
• Ability to analyze marketing results and communicate strategy effectively
• Proficiency with CRM and project management tools such as GoHighLevel and ClickUp