Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Own customer onboarding and activation, including implementation and training
• Drive retention and customer health through regular check-ins and performance monitoring
• Identify growth and expansion opportunities within existing accounts

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Demonstrated ability to onboard and retain customers, with a track record of driving adoption
• Strong project management instincts with the ability to manage multiple implementations simultaneously
• Experience with CRM tools (HubSpot, Salesforce, or equivalent)
• Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment