Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage US strategic business and enhance partner value through effective messaging.

Key Responsibilities

• Retain and grow a portfolio of 50 - 60 customers
• Build relationships across the organization to achieve success goals
• Lead customer onboarding and business reviews while contributing to product feedback

Required Qualifications

• 3+ years of experience in an account management or customer success role, preferably in B2B SaaS
• Experience with Salesforce, Gong, and Vitally
• Understanding of customer messaging and user journey is a plus
• Collaborative mindset with a strong sense of ownership and accountability
• Versatile mindset with a proactive approach