Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager- Workforce.

Key Responsibilities

• Build and maintain relationships with key stakeholders and serve as the primary contact for strategic customers
• Develop tailored success plans and collaborate with customers to identify growth opportunities
• Analyze customer data to monitor performance, manage renewals, and pursue upselling opportunities

Required Qualifications

• Experience in the gig economy or on-demand transportation space
• Familiarity with the insurance and liability landscape for non-traditional workforce models
• 3+ years of SaaS Customer Success Manager experience with a focus on expansion
• Direct experience in the commercial transportation industry is preferred
• Experience with a Customer Relationship Management (CRM) tool, preferably Salesforce.com