Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and activation, ensuring successful implementation and training
• Drive retention and customer health through regular check-ins and monitoring of usage metrics
• Identify growth and expansion opportunities within existing accounts and build the customer success function

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven ability to onboard and retain customers, with a focus on driving adoption
• Strong project management skills, capable of managing multiple implementations simultaneously
• Experience with CRM tools (HubSpot, Salesforce, or equivalent)
• Self-motivated and comfortable working autonomously in a fast-paced environment