Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II who is passionate about enhancing customer relationships and product adoption.

Key Responsibilities

• Conduct onboarding sessions and nurture ongoing client relationships
• Own the overall relationship with clients to increase adoption, retention, and satisfaction
• Identify upsell opportunities and advocate for customer needs across departments

Required Qualifications

• 2-6 years of direct customer success experience
• 3-6 years of general business experience
• Proven discipline and work ethic
• Ability to collaborate effectively with internal teams
• Experience in conducting customer health checks and gathering feedback