Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Proactively identify and build relationships with high-potential emerging accounts
• Serve as the escalation point for complex customer issues and provide proactive coverage for key accounts
• Drive product adoption and ensure smooth transitions to dedicated Customer Success Managers for growing accounts

Required Qualifications

• Experience in running a dispensary or managing multiple cannabis locations
• Deep understanding of cannabis compliance and operations
• Ability to manage a large account portfolio in high-volume environments
• Strong de-escalation skills and a calm, solutions-oriented approach
• High emotional intelligence and a consultative style