Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Grant Subscriptions.

Key Responsibilities

• Manage and fulfill contracted retainer grant subscription services and one-time grant writing service contracts
• Oversee onboarding, offboarding, and ongoing support for subscription clients, ensuring maximum value and service
• Submit progress reports and collaborate with the Grants team to improve process efficiency

Required Qualifications

• 1-3 years of experience in a local government, nonprofit, or related administrative environment
• Proven ability to manage multiple client accounts with timely delivery
• Experience with technology tools and CRM databases for tracking and reporting
• Familiarity with public sector administration or grant compliance best practices is preferred
• Experience in subscription-based customer success or account management is advantageous