Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Adaptive Planning.

Key Responsibilities

• Establish and maintain trusted advisor relationships with customers to ensure value from products and services
• Monitor customer adoption of solutions and facilitate their overall business needs
• Develop success plans outlining critical success factors, metrics, and recommendations for customer journeys

Required Qualifications

• 3+ years of experience as a Customer Success Manager supporting a SaaS solution
• 2+ years of experience with change management practices and process re-engineering
• 2+ years of experience using a CRM like Salesforce and a customer success tool like Gainsight
• Proven account management and strategic planning experience
• Bachelor's degree or equivalent work experience