Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Grant services.

Key Responsibilities

• Manage and fulfill contracted grant subscription services and one-time grant writing service contracts
• Oversee onboarding, offboarding, and ongoing support for subscription clients, ensuring maximum value
• Submit progress reports and collaborate with the Grants team to improve process efficiency

Required Qualifications

• 1-3 years of professional experience in local government, nonprofit, or related administrative environments
• Proven ability to manage multiple client accounts with timely delivery
• Comfort using technology tools and CRM databases for tracking and reporting
• Experience working with grants or funding programs is preferred
• Familiarity with public sector administration or grant compliance best practices is a plus