Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive business outcomes in a complex SaaS environment.

Key Responsibilities

• Manage a portfolio of accounts to drive financial results and long-term value
• Collaborate with Sales, Product, and Onboarding teams to address customer priorities
• Lead discussions with executive-level stakeholders and identify operational challenges

Required Qualifications

• 3-5+ years of experience in a SaaS environment with complex technical products
• Experience as a Customer Success Manager or Solutions Engineer with high-value customers
• Strong business acumen and comfort engaging with senior financial executives
• Ability to communicate technical subjects clearly to various stakeholders
• Familiarity with ERPs, product integrations, and accounting concepts is a plus