Customer Success Manager

Job Summary

A company is looking for a School Customer Success Manager (Remote, US).

Key Responsibilities

• Manage a portfolio of 150-300 customers, ensuring retention, adoption, and expansion
• Engage customers proactively through calls and meetings to drive value and monitor health signals
• Identify and execute renewal strategies while driving expansion opportunities in partnership with Sales

Required Qualifications

• 2+ years of experience managing a large or high-volume portfolio of accounts
• Proven success in owning renewals, retention, or expansion targets
• Experience with scalable or tech-touch customer motions
• Track record of meeting or exceeding goals/OKRs
• Familiarity with tools like Gong, Salesloft, or Salesforce is a plus