Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Generate pipeline within existing accounts by identifying and qualifying expansion opportunities
• Manage inbound customer requests, ensuring qualification, scoping, and conversion to revenue
• Lead customer onboarding and engagement, addressing inquiries and ensuring satisfaction

Required Qualifications

• 2+ years of experience in customer success, account management, or a related customer-facing role
• Bachelor's degree or equivalent experience
• Experience in a client-facing SaaS role
• Comfortable interacting with a high volume of customers through various mediums
• Proficiency in CRM software