Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and activation, ensuring successful implementation and training on the product
• Drive retention by managing ongoing customer relationships and monitoring health metrics
• Identify growth opportunities within existing accounts and contribute to building the customer success function

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record of onboarding and retaining customers while driving product adoption
• Strong project management skills with the ability to handle multiple implementations simultaneously
• Experience with CRM systems (e.g., HubSpot, Salesforce)
• Self-motivated and detail-oriented, capable of working autonomously in a fast-paced environment