Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, K-12 EdTech.

Key Responsibilities

• Manage a portfolio of school districts across onboarding, adoption, and renewal
• Drive product adoption using data and structured success plans
• Collaborate with Sales, Support, and Product teams to improve customer outcomes

Required Qualifications

• 3+ years of experience in a Customer Success role within SaaS or software-based EdTech environments
• Experience managing a portfolio of accounts with a focus on renewal timing and customer health
• Proven ability to deliver onboarding or adoption programs for educational stakeholders
• Experience using product usage data to guide customer engagement
• Familiarity with CRM or customer success platforms (e.g., Salesforce, Gainsight, Vitally)