Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own and manage a portfolio of SMB and mid-market customers, building strong relationships with key stakeholders
• Lead onboarding and implementation, driving product adoption and ensuring customers leverage key capabilities
• Provide strategic guidance to help customers mature their Salesforce DevOps processes and identify opportunities for expansion

Required Qualifications

• 3-6+ years in Customer Success, Account Management, or related customer-facing roles
• Experience working with SaaS platforms, preferably in the Salesforce ecosystem
• Strong understanding of Salesforce concepts, including Admin and DevOps
• Proven ability to manage and grow customer relationships
• Salesforce certifications (Admin, Platform App Builder, etc.) are preferred