Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for North America.

Key Responsibilities

• Manage a portfolio of enterprise customers, guiding them from onboarding through renewal and aligning on goals and success measures
• Drive retention and expansion by assessing account health, managing risks, and identifying growth opportunities
• Lead customer conversations and project manage cross-functional efforts to ensure successful outcomes

Required Qualifications

• 3+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software
• Proven ability to build relationships with senior stakeholders and navigate complex organizations
• Experience with renewals and expansion in a recurring revenue model
• Ability to interpret customer data and provide insights for decision-making
• Familiarity with CRM/CS platforms for managing accounts and activities