Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Onboarding to guide customers through the initial phase of their integration journey.

Key Responsibilities

• Lead onboarding engagements over a structured ~9-month journey from kickoff through successful transition out of onboarding
• Build and manage onboarding plans that align with customer goals, milestones, dependencies, and timelines
• Act as a trusted advisor by translating technical concepts into clear next steps and business outcomes

Required Qualifications

• Experience in onboarding, customer success, solutions consulting, or a similar customer-facing SaaS role
• Familiarity with APIs, integration patterns, data ingestion, and transformation workflows
• Exposure to AI-driven use cases or intelligent automation is a strong plus
• Bachelor's degree in Business, Information Systems, Computer Science, or equivalent practical experience
• Experience working with mid-market or enterprise customers preferred