Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Mountain West).

Key Responsibilities

• Manage a portfolio of customers through onboarding, adoption, and ongoing product utilization
• Monitor customer health signals and proactively address risks while coordinating resources
• Conduct regular check-ins and value reviews to ensure alignment and renewal readiness

Required Qualifications

• Minimum 3 years of experience as a Customer Success Manager
• Experience with onboarding customers
• Ability to travel a few times quarterly to partners
• Experience supporting and presenting Quarterly Business Reviews (QBRs)