Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage the full renewal cycle, ensuring timely communication and contract closure
• Identify and introduce upsell and cross-sell opportunities based on customer needs
• Negotiate contract terms and resolve customer concerns to secure renewals

Required Qualifications

• 1-4+ years of experience in renewals, account management, or inside sales, preferably in a B2B, SaaS, or technology environment
• Experience using Salesforce or a similar CRM
• Strong customer focus and commitment to building long-term relationships
• Excellent organizational and time-management skills
• Proactive and self-motivated approach to managing responsibilities