Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - US.

Key Responsibilities

• Manage a portfolio of 20-30 enterprise and commercial accounts to drive product adoption and customer health
• Conduct regular customer engagements, including training sessions and business reviews, to ensure value realization
• Identify and address customer risks and opportunities, collaborating with internal teams to influence product direction

Required Qualifications

• Customer-facing experience in roles such as CSM, account management, or technical support
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences
• Background in developer tooling or related technical products is a plus
• Experience working with a diverse range of accounts is preferred