Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and implementation, ensuring successful configuration and training
• Monitor customer health metrics and drive retention through regular check-ins and business reviews
• Identify growth opportunities within existing accounts and collaborate with cross-functional teams to support expansion

Required Qualifications

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS
• Proven track record in onboarding and retaining customers, with a focus on driving adoption
• Strong project management skills, capable of handling multiple customer implementations simultaneously
• Experience with CRM tools such as HubSpot or Salesforce
• Self-motivated and detail-oriented, comfortable working autonomously in a fast-paced environment