Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a portfolio of small to mid-market customers and build relationships with key stakeholders
• Lead onboarding and implementation, driving product adoption aligned with customer goals
• Provide strategic guidance to enhance customer processes and identify opportunities for renewal and expansion

Required Qualifications

• 3-6+ years in Customer Success, Account Management, or related roles
• Experience with SaaS platforms, preferably within the Salesforce ecosystem
• Strong understanding of Salesforce concepts related to Admin, DevOps, or the development lifecycle
• Proven ability to manage and grow customer relationships
• Must be in the EST timezone