Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success (Agency) to lead agency-focused customer success efforts.

Key Responsibilities

• Lead and develop a team of Customer Success Managers supporting agency customers
• Drive customer retention and expansion through effective renewal execution and strategy
• Build relationships with key stakeholders and translate customer feedback into actionable insights

Required Qualifications

• 7-10 years of experience in B2B SaaS customer success, account management, or sales roles
• Proven experience managing renewals, expansion, or retention pipelines
• Experience leading or mentoring a team with a focus on coaching and development
• Strong analytical skills and experience with CRM tools for pipeline management
• Experience working with agencies or managing agency relationships preferred