Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Commercial Agency to strengthen relationships with agency customers.

Key Responsibilities

• Serve as the primary point of contact for commercial agency customers, managing retention and growth
• Own the full customer lifecycle, including onboarding, renewals, and product adoption
• Identify and close expansion opportunities while forecasting renewals and expansion revenue

Required Qualifications

• 3-4+ years of experience in Customer Success, Account Management, or sales within a B2B SaaS environment
• Experience working with agency customers or similar client types preferred
• Proven experience owning a revenue target related to retention and/or expansion
• Experience managing complex renewal cycles and driving expansion within commercial accounts
• Ability to operate in a fast-paced, distributed environment