Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, US Remote.

Key Responsibilities

• Maintain monthly recurring revenue by driving product adoption for an assigned customer portfolio
• Own the full renewal lifecycle, including forecasting, risk identification, and contract execution
• Develop multi-threaded customer relationships and analyze customer health metrics to execute retention strategies

Required Qualifications

• 1-3 years of experience in customer success, account management, or related fields
• Proven track record of meeting or exceeding customer retention and satisfaction goals
• Strong balance of technical aptitude and customer-facing skills
• Experience engaging with various customer stakeholders
• BS or equivalent education and relevant experience