Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the end-to-end onboarding experience for new customers, ensuring successful adoption and value realization
• Manage the renewal pipeline, including forecasting, outreach, negotiation, and maintaining high retention rates
• Design and document the customer success playbook, including onboarding workflows and renewal processes

Required Qualifications

• 3-7 years in customer success or account management in a B2B SaaS environment with direct renewal ownership
• Experience managing renewals and conducting quarterly business reviews
• Working knowledge of compliance frameworks such as FedRAMP, HIPAA, or ITAR
• Proven ability to build or improve customer success processes from scratch
• Strong organizational skills to manage a large book of business effectively