Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their sales team and work with a major telco client.

Key Responsibilities

• Manage relationships with clients, including quarterly temperature calls and customer escalations
• Coordinate monthly billing and assist with Change Requests and Delivery Acceptance Forms
• Continuously improve processes and maintain updated client pipeline and CRM entries

Required Qualifications

• 2+ years of experience in client-facing roles in sales or IT operations with a major telco in Canada
• Confident knowledge of technology services sales and negotiating principles
• Ability to engage in insightful conversations on IT topics as a trusted advisor
• Strong organization and time-management skills
• Dynamic relationship-building skills with senior and mid-level managers