Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will focus on revenue expansion and proactive opportunity hunting.

Key Responsibilities

• Proactively identify and close upsell and expansion opportunities within existing accounts
• Serve as a trusted advisor to customers, driving product adoption and engagement
• Monitor customer health and develop retention strategies for at-risk accounts

Qualifications

• 3-7+ years in Customer Success, Account Management, or Sales roles within a SaaS or technology environment
• Proven track record of exceeding expansion or revenue targets
• Strong ability to uncover and close growth opportunities
• Experience managing complex accounts and relationships
• Data-driven approach to identifying trends and opportunities within accounts