Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to lead and develop the Customer Success team during a period of growth.

Key Responsibilities

• Lead and develop a team of Customer Success Leads, providing coaching and feedback
• Manage customer escalations and ensure balanced workload across the team
• Identify recurring issues and drive long-term solutions in partnership with Customer Success Operations

Required Qualifications

• 5+ years of experience in customer-facing success/support roles, with at least 3 years in email support for an online consumer product
• 2+ years of experience as a people manager with direct reports
• Ability to operate autonomously in a fast-paced remote startup environment
• Strong cross-functional collaboration skills
• Experience in developing internal documentation and training resources