Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager in Australia.

Key Responsibilities

• Manage and nurture client relationships to ensure satisfaction and successful renewals
• Drive adoption of the Conversational Cloud by demonstrating advanced features to meet business goals
• Act as the primary point of escalation for client issues and monitor account health for potential risks

Required Qualifications

• 4+ years of experience in customer success, account management, or a related field
• Bachelor's degree or equivalent practical experience; a Master's degree with 2+ years of experience is also valued
• Proven track record managing enterprise-level SaaS/Cloud solutions focused on retention and expansion
• Deep proficiency in complex SaaS platforms and understanding of conversational design and digital transformation
• Experience with tools like Salesforce, Jira, or Gainsight for managing customer health and data