Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Commercial.

Key Responsibilities

• Own and grow a portfolio of Commercial accounts end-to-end
• Monitor account health and usage metrics, taking proactive action
• Identify churn risks early and implement mitigation plans

Required Qualifications

• 3+ years in a customer-facing role at a technology company
• Experience owning a book of business in Commercial or startup environments
• Track record of solving problems independently and driving results
• Experience with tools like Zendesk, Jira, or analytics platforms
• Knowledge and work history within the manufacturing or industrial markets