Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to help build and scale the foundation of Customer Success.

Key Responsibilities

• Design and evolve customer health scoring models and analyze churn risk
• Manage customer feedback and translate insights into actionable recommendations
• Manage a portfolio of accounts and execute onboarding, renewal, and recovery efforts

Required Qualifications

• 3-5+ years of experience in Customer Success, CS Ops, or similar roles
• Strong analytical mindset with experience in reporting and data analysis
• Experience with CRM/CS tools (e.g., HubSpot, Planhat, ChurnZero)
• Ability to turn data into clear, actionable insights
• Growth mindset with a desire to take ownership and build