Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure clients achieve their business goals through effective support and management.

Key Responsibilities

• Manage daily client communications and oversee support team operations
• Monitor client account metrics and manage contract renewal processes
• Lead client onboarding sessions and serve as the first point of escalation for client issues

Required Qualifications

• Experience in a client-facing role such as Customer Success Manager, Account Manager, or Project Manager
• Experience with digital platforms like Adobe Experience Cloud, Salesforce, or Drupal
• Background in digital marketing, web development, or technical support
• Familiarity with agile methodologies and cross-functional teamwork
• Proven ability to manage multiple client accounts and workstreams simultaneously