Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to engage and enable its largest customers.

Key Responsibilities

• Manage post-sales activities and build strong relationships with top enterprise customers
• Develop a trusted advisor relationship with customer champions to drive product adoption
• Monitor customer engagement, identify trends, and provide recommendations for utilization

Required Qualifications

• 3+ years of experience in customer success within a SaaS organization
• Experience working directly with large enterprise customers and exposure to C-level executives
• Preferred experience in SaaS security, cloud security, or cybersecurity disciplines
• Familiarity with common SaaS solutions such as Salesforce and M365
• Self-driven and motivated, with strong customer-facing and presentation skills