Customer Success Manager

Job Summary

A company is looking for a Premier Customer Success Manager.

Key Responsibilities

• Establish and maintain relationships with executive-level leaders across a portfolio of named accounts
• Partner with Independent Software Vendors (ISVs) to understand their business goals and challenges in the cloud marketplace
• Educate customers on cloud marketplace landscapes, best practices, and co-selling motions

Required Qualifications

• Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting
• Documented track record of increasing customer satisfaction and retention of technology products
• Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in major Cloud Marketplaces
• Analytical mindset with the ability to interpret data to inform strategy
• Ability to work independently and collaboratively in a remote environment