Customer Success Manager

Job Summary

A company is looking for a Principal Customer Success Manager.

Key Responsibilities

• Manage a portfolio of 8-10 strategic enterprise customers, ensuring their success and satisfaction
• Engage with senior technology leadership to influence renewal outcomes and identify expansion opportunities
• Lead cross-functional teams to mitigate risks and drive customer value realization

Required Qualifications

• 12+ years of experience managing complex enterprise customers in SaaS or platform organizations
• Proven track record of driving renewals and long-term customer value
• Strong business and financial acumen, connecting adoption to ROI
• Ability to operate in ambiguous and high-stakes environments
• Experience in identity, security, or governance domains is a plus