Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Mid-Market Accounts, remote in the US.

Key Responsibilities

• Engage with existing customers to ensure satisfaction and identify growth opportunities
• Lead the renewal process and develop strategies to increase customer investment
• Conduct regular account reviews and maintain accurate records of customer interactions

Required Qualifications

• Bachelor's Degree in Business, Marketing, or related field
• 2-3 years of experience in sales, account management, or customer success, preferably in a technology or SaaS environment
• Experience with Salesforce, Gainsight, or Outreach is an advantage
• Strong negotiation and closing skills
• Self-motivated with a results-driven approach