Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee onboarding, relationship management, and retention strategies for enterprise accounts.

Key Responsibilities

• Lead structured onboarding engagements and align stakeholders on success criteria
• Build and maintain relationships across customer organizations and deliver presentations to senior executives
• Own renewal strategies and identify upsell opportunities while tracking adoption and engagement metrics

Required Qualifications

• 5+ years in a high-touch Customer Success role within SaaS
• Experience managing enterprise accounts with ARR of $200K to $300K+
• Proven ability to navigate complex organizations and multithread relationships
• Background in retail software or direct retail experience
• Experience in early-stage startups, ideally Series A or earlier