Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with court reporting experience.

Key Responsibilities:

• Manage a portfolio of law firm client relationships and oversee client onboarding
• Coordinate deposition session logistics and monitor session delivery in real time
• Collaborate with cross-functional teams to ensure seamless client experiences and advocate for improvements

Required Qualifications:

• 3+ years of experience in customer success, account management, or client services in legal or court reporting
• Ability to manage multiple client relationships in a fast-paced environment
• Experience working with cross-functional teams including Operations, Sales, and Development
• Familiarity with legal technology platforms and litigation support workflows is preferred
• Bilingual candidates are a plus